Bravis re-invents Service Level Agreements

Bravis Security Innovations

Our innovative approach to maintenance is saving our customers tens of thousands of dollars per year.

Property management and facility maintenance teams are increasingly adopting our strategy. We’ve seen a reduction of more than 50% in downtime on most sites because we don’t rely solely on physical testing and inspections performed weekly, monthly, or annually. Instead, we use software that monitors devices continuously throughout the day.

Each device is assigned a priority level with a corresponding response procedure. At the Bravis office, we receive instant alerts as well as push notifications sent directly to our technicians.

We monitor and analyse device performance over time. If we detect performance changes, we investigate immediately. In many cases, degrading hardware is identified early and repaired before a complete failure occurs.

• If dust builds up around components and heat begins to rise, alerts are triggered.
• If performance drops or behaviour changes, we investigate the underlying cause.
• Our goal is to prevent failures before they become downtime.

During challenging periods (including COVID-19), we led the way by reducing technician time on site while maintaining a higher-than-industry-standard level of monitoring and preventative maintenance.

Our SLA foundation has been tried and proven over multiple years on a statewide corporate government site (Queensland Police). With ongoing uncertainty, one thing is certain: essential services rely on their
electronic tools being available when they’re needed most.

If the power or my computers go out, does my security system still work?

A security system can go offline or fail to relaunch correctly after a computer crash, power outage, or other system failure. With Bravis, your system can be remotely monitored as frequently as every
five (5) minutes to help confirm systems are operating as expected.

Bravis has installed security systems around Brisbane using remote monitoring solutions, reducing man-hours and lowering the overall cost of maintaining security systems.

To learn more, visit the Bravis Resource Centre for security insights and updates.